Exploring Communication Strategies in Human Resource Management: Implications on Employee Productivity in Organisations

Effiong J. Udofia

Abstract

In many organisations, the leaders’ view of communication is almost limited to the design and structure of the organisation, not people. Consequently, dissatisfaction, mistrust, lack of motivation and collaboration become widespread. Since the Industrial Revolution, different communication approaches have been developed for human resource management to boost employee productivity and business success. Yet, many leaders still lack the essential communication skills and competences to influence their employees’ positive work behaviours. Against this premise, the study examines the relationship between communication strategies in human resource management and employee productivity in organisations within the framework of McGregor’s theory Y. Findings indicate that the creation of a climate of open communication is critical for the development of organisational citizenship behaviour. It is also found that positive behaviours have the propensity to drive employee productivity and organisational performance. Therefore, it is concluded in the study that effective communication strategies foster emotional involvement, commitment, a productive work environment devoid of negative work behaviours and high labour turnover. The study recommends that effective communication should be among the most significant aspects of human resource management to enhance employees’ motivation for productive work.

Keywords:  communication  strategies,  human  resource  management,  employee, productivity and organisation

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